Accessibility

Below is a summary of our Accessibility information.

For a full report on our accessibility please follow this link.

Our Tours depart from 2 different locations. Please see below for the details of each and for which tours they apply.

For our Ultimate Adelaide Tour, S.A Food Icons, Discover Adelaide and Hidden Adelaide: Laneway and Street Art Tour we meet outside the Adelaide Visitor Information at 25 Pirie Street.

You can get to us on public transport or by car.

Accessible parking is available in front of the Adelaide Town Hall on King William Street daily from 7.00pm to midnight (except Mondays).

The City of Adelaide owned UParks have accessible spaces located near the lifts. Holders of SA Disability Parking Permits can apply to UPark for an Accessibility Pass. This pass provides two hours free parking up to 52 times per year at all UPark car parks. Check the website for details on applying for a UPark Accessibility Pass here or call 8203 7203.

If you’re taking public transport, Find timetables for Adelaide’s bus, train and tram services on the Adelaide Metro website here.

You can also visit the Adelaide Metro InfoCentre at the Adelaide Railway Station or call their InfoLine on 1300 311 108.

For our Discover Glenelg Tour we meet outside the Holdfast Bay Visitor Information/Holdfast Bay Discover centre on Mosley Square.

You can get to us on public transport or by car.

Accessible parking is available on Colley Terrace opposite Mosley square or on Jetty Road or sussex street. Check the Holdfast Bay accessible parking map here or phone Holdfast Bay city council on Phone: (08) 8229 9999

If you’re taking public transport, The Bay Discovery Centre is just a short tram ride from the City of Adelaide – Stop 17 Moseley Square.

Find timetables for Adelaide’s bus, train and tram services on the Adelaide Metro website here.

You can also visit the Adelaide Metro InfoCentre at the Adelaide Railway Station or call their InfoLine on 1300 311 108.

For our Private tours we can meet you at your accommodation if it is located in Adelaide’s City Centre.

Please be at the specified location for your tour five minutes prior to tour departure time.

The guide will be there to greet you and once all people booked on the tour arrive, we will commence the walking tour.

Mobility aids such as wheelchairs and prams can be used on the Ultimate Adelaide, Hidden Adelaide and Discover Glenelg tour. Adelaide is a relativiely flat city and these tours are on concrete sidewalks for the majority of the tour. There are some sections during the tour where a wheelchair user may need assistance to get over or up an incline, ramp or bump in the path/road.

For the Discover Adelaide tour the walking city tour section of this tour is accessible for Wheel chair users and prams. But please note that the Popeye river cruise  unfortunately does not have ramp access. There are two steps up and a further four steps down into Popeye. There is a handrail to the left side and a skipper and deckhand who will always offer to assist. Most wheelchairs can fit through Popeye’s entrance. There is room at the rear of the Popeye to store walkers, wheelchairs & prams.

During the Ultimate Adelaide and Hidden Adelaide tour we catch a tram 2 stops to avoid walking 5 blocks. The tram is wheelchair accessible and service animals are allowed on board.

For wheelchair and pram access, to get on a train or tram, wait over the platform area that has the white and blue international symbol of Access icon. Once the train or tram stops, the first door will open in front of the area with the access symbol. The driver or uniformed employee will set up the access ramp for you to board the train or tram.

Service animals are welcome on tour.

During our tours we have identified areas that Service animals will be able to have water and to relieve themselves on a grassy area. Please enquire with us to find the details of this for each tour.

There is audio commentary throughout the trip. Guides will speak directly to the group without the use of any speakers or microphones.

We can provide additional commentary to people with vision impairment or written commentary for those with hearing impairment.

We are happy to work with you to ensure you thoroughly enjoy your experience.

Feel: Weather, Wind, Rain, Sunshine.

Sounds: People, The Guide, Wind.

Sights: Traffic, Buildings, Water.

Smells: Exhaust fumes, Nature.

You can book directly from our website, but if you have access requirements, we recommend you phone us on +61 043 751 7997 to make your booking.

Radelaide Tours offers a free spot to Companion Card holders when joining their companion on a tour. This place can be booked through our website or directly with us on the contact number above.

On all tours there are public accessible toilets available. There are as follows for each tour:

Ultimate Adelaide Tour: Adelaide Arcade (50 minutes into tour)the State Library of South Australia ( 1 hour 10 mins into tour), the Adelaide Railway station (1hour 50 to 2  hours into the tour) and Central Markets (the finish of the tour)

S.A Food Icons Tour: Victoria Drive (50minutes into tour), Caltex on Oconnel Street (90 minutes into tour), Oconnel St Bakery (at end of tour).

Hidden Adelaide: Laneways and  Street Art Tour: Hindmarsh Square (40 minutes), and Rundle St U-park (50 minutes into tour)

Discover Adelaide Tour: Adelaide Arcade (50 minutes into tour)the State Library of South Australia ( 1 hour 10 mins into tour), and the Adelaide Railway station (1 hour 40 to 1  hour50 mins into the tour). Please note: there is not a toilet aboard the Popeye River boat.

Discover Glenelg Tour: Glenelg Foreshore (45 minutes into tour or end of tour)